The agreement, in plain language.

1. Who you are agreeing with

Kairo Labs LLC, a limited liability company organized in the United States and headquartered in Chicago, Illinois.

2. Account eligibility

• You must be at least 13 years old (and at or above the age of digital consent in your jurisdiction).
• You must be at least 18 to enter into a paid subscription, or have your parent or guardian's permission.
• Your use must comply with our Acceptable Use Policy.

3. Your account & security

You are responsible for keeping your credentials confidential and for everything that happens under your account. Notify us promptly at security@heykairo.io if you suspect unauthorized access.

4. Workspaces, roles, and ownership of content

• You retain ownership of the content you create in Kairo.
• You grant Kairo the rights necessary to host, display, transmit, and process your content to deliver the service.
• Workspaces have owners, admins, members, and viewers. Owners and admins control billing, member management, and integrations.
• If you contribute content to a shared workspace, that workspace's admins may export, delete, or otherwise manage that content as part of their administration of the workspace.

5. Subscriptions, billing, and refunds

• Paid plans are billed in advance, monthly or annually, on a recurring basis until canceled.
• Workspace billing is per-member-per-month based on members marked as paid seats. Free collaborators don't count.
• You can cancel anytime; access continues until the end of the paid period. We do not pro-rate refunds for partial periods unless required by law.
• Pricing changes are announced at least 30 days in advance via email to the billing contact.
• Failure to pay may result in downgrade to Free, which preserves your data but disables paid features.

6. AI features

Kairo AI, semantic search, and auto-extraction are AI-assisted. They can be wrong. See AI Disclosure for what models we use and the limits to be aware of. You are responsible for verifying AI output before acting on it.

7. Acceptable use

Your use of Kairo must comply with our Acceptable Use Policy. Violation may result in suspension or termination.

8. Privacy

Our Privacy Policy describes what we collect and how we use it. Customers processing personal data on Kairo can incorporate our Data Processing Agreement on request.

9. Beta features

Kairo is in private beta. Some features are explicitly labeled beta or experimental. Those features are provided as-is, may change or be removed, and are not subject to the service commitments below.

10. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice; we may also act without notice in response to a security incident.

11. Termination

You may close your account at any time from Settings → Account, or cancel your subscription from Settings → Billing. We may suspend or terminate your account if you materially breach these terms, the AUP, or law, or if your account triggers a credible legal or security risk. We'll give you reasonable notice unless doing so would risk harm or violate law. On termination your content remains available for export for at least 30 days unless removal is required by law.

12. Disclaimer

Kairo is provided "as is" and "as available". To the maximum extent permitted by law, Kairo Labs LLC disclaims all warranties, express and implied, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Kairo Labs LLC be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use. Our aggregate liability for any claim arising out of these terms is limited to the amounts you paid us in the 12 months preceding the claim, or $100, whichever is greater.

14. Indemnity

You agree to indemnify and hold Kairo Labs LLC harmless from third-party claims arising from your violation of these terms, the AUP, or any law, and from content you submit to Kairo.

15. Governing law & disputes

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction there. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property.

16. Arbitration & opt-out

Any dispute that cannot be resolved through good-faith discussion will be settled by binding individual arbitration administered under the rules of a recognized arbitration provider. You may opt out of binding arbitration by emailing legal@heykairo.io with the subject “arbitration opt-out” within 30 days of creating your account. If you opt out, § 15 (Governing law) governs your disputes instead. Class-action and collective-action waivers apply to anyone who does not opt out.

17. Changes

We may update these terms. Material changes — anything affecting your rights, fees, data handling, or dispute resolution — are announced by email to every registered user at least 30 days before the new effective date. Non-material changes (typos, clarifications, formatting) may take effect immediately. Continued use after the effective date constitutes acceptance.

18. Severability

If any provision of these terms is held unenforceable, the remaining provisions stay in effect. The unenforceable provision is replaced with one that closely mirrors the original intent.

19. Entire agreement

These terms, together with the Privacy Policy, the Acceptable Use Policy, the DPA (where incorporated), and any order or signed addendum, constitute the entire agreement between you and Kairo Labs LLC.

20. DMCA & copyright

Kairo respects copyright. To report material on the platform that you believe infringes your copyright, send a notice that meets 17 U.S.C. § 512(c)(3) to our designated DMCA agent:

DMCA Agent — Kairo Labs LLC
Email: dmca@heykairo.io
Mailing address available on request from legal@heykairo.io.

The § 512(c) safe-harbor registration with the US Copyright Office is in progress. We honor compliant DMCA notices and counter-notices in any case.

21. Notices

Legal notices to Kairo must be sent to legal@heykairo.io. Service-of-process mailing address is available on request from legal@heykairo.io.

Notices from Kairo to you are sent to the email address on file for your account.

22. Contact

Kairo Labs LLC · Chicago, Illinois · United States · legal@heykairo.io